Money-back guarantee

We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Device in the world. That’s why we’re proud to offer our 120-day 100% Money-Back Guarantee. Please read and understand our terms and conditions carefully.

In the unlikely event that you don’t see any results, get in contact with our customer service, return your handset and we’ll give you 100% of your money back given that you follow the conditions below.

To claim our Money-Back Guarantee:

  1. Trial our handset for at least 60 days from the date of delivery, but for no more than 120 days.
  2. You must complete at least six treatments and send one photo of the treated area. (In total 6 pictures with a marked date).
  3. If there are no noticeable results in hair reduction, contact us with your order number, and we will ask you to send the photos and review your application.
  4. All 120-day Money-Back Guarantee applications MUST be submitted within 120 days of receiving your handset.
  5. ALL images MUST have valid time and date stamps
  6. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  7. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.

The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.

For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.

Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.

We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

We ask all customers to allow up to 7 business days for the return to be processed, once it has arrived at our warehouse.