FAQ

Always contact our customer service at [email protected] if you would like to return your full order or part of your order.

If you have already picked up your item from the service point, send an email with your order number and a picture of the item in original packaging. (plastic must be sealed)

If you have not yet picked up your order, you can leave it at the service point and it will be sent back to us automatically.

If you have any kind of illness, please contact our customer service or your doctor to make sure IPL technology is appropriate for you.

The Mandy IPL has 300,000 flash impulses (lasts approximately 10 years)

Before using Mandy IPL you must remove any artificial and self-tanning products from your skin, as the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair. You can apply your artificial tan again after your treatment.

We do not recommend Mandy IPL as a treatment during pregnancy nor while breast-feeding.

If you have recently sunbathed, we recommend that you wait 2 weeks before using the device. You should wait 48 hours to sunbathe after using your handset. The same goes for the solarium. We recommend that you remove all artificial tan before using MandySkin, as the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair. You can apply your artificial tan again after your treatment.

It is important to understand that all types of IPL/laser hair removal, salon or at-home, means that there is a certain amount of maintenance needed after the treatment. After completed treatment, maintenance is only needed once every third month to maintain the smooth, hairless result.

Contact our social media manager by contacting [email protected] with following information.

Attach the following information in the e-mail:

  • First- and last name
  • Links to social media accounts
  • E-mail

We look forward hearing from you, and will get back to you as soon as we can.

Please check the order confirmation e-mail that includes a link to the order tracking page.

No, that is not necessary. Our product is equipped with a sensor that will make sure that the flash window is in full contact with the skin before activating. This will help make sure that your eyes will be protected during the treatment. However, do not to look directly into the flash.

No, that is not necessary. Our product is equipped with a sensor that will make sure that the flash window is in full contact with the skin before activating. This will help make sure that your eyes will be protected during the treatment. However, do not to look directly into the flash.

You should not use the device directly on tattoos since the dark inc attracts the light energy. This can cause a skin reaction and blistering. Please go around your tattoos.

No. There are no other recurring costs involved.

Our device has an energy output of 1.7J-4.9J/cm2 which is optimal for secure hair-removal. The energy output is also approved for home usage.

Our IPL machines normally lasts for more than 10 years active usage.

Yes, we recommend you to shave the areas where you are going to use IPL. Other hair removal methods may counteract the effect of IPL. Especially waxing makes IPL ineffective since it removes the hair root, which is required for IPL to work. Shaving makes the hair the perfect length for the light to go down to the hair’s follicle.

You can use Mandy Skin IPL on all parts of your body. Incl bikini and face. Remember to always close your eyes if you use IPL on your face.

Most of our customers see clear results in 3-4 weeks. You will see the full results after about 12 weeks usage.

We recommend that you use your Mandy IPL once a week for the first 12 weeks. Once that period is completed once a month for the coming 3 months. To maintain the result we recommend you to use your Mandy IPL every 2-3 months or as needed. IPL is effective in the growing phase of the hair cycle, and therefore using it more than once a week is unnecessary.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed. There is no need to use it more than once a week, as IPL is only effective in the growing phase of your hair cycle.

The MandySkin is suitable for skin tones as dark as clay 1-2. If you have the skin tone of clay 1-2 we do advise to only use up to intensity level 3 and start by testing the MandySkin on intensity level 1.

Mandy IPL works best on darker hair colors. People with lighter hair colors such as red, gray and very blond (white) hair, we advise not using IPL as a hair removal method. This is because very light hair does not contain enough melanin to carry light down to the root, while red hair contains another type of melanin that does not respond as well to IPL treatments.

It is possible to see results with blond hair, but more treatments may be needed than for people with darker hair before results can be achieved.

One of the biggest benefits with IPL over other types of hair removal is that it is significantly less painful. The feeling can almost be described as a warm sensation on the skin.

You can use the payment methods listed below in order to pay your order. We take your confidence very seriously and can promise you your information is safe with us. We also take fraud very seriously, so payment and credit card holders are subject to approval and authorization from both us and the credit card issuer.

To further protect our customers when paying by credit card, you may be faced with 3D Secure safety measures when you go through our payment process. What security measures you will see depend on your bank, and you may be asked to fill in a password or have a security code sent to you via email or text message.

Card

Mandy Skin™ accepts cards from the following credit card companies:

  • Visa
  • Mastercard
  • American Express

Klarna

We also offer payment with Klarna, which is a secure and popular way of paying directly via card and bank, but also by invoice.

PayPal

Pay your order smoothly and securely with PayPal without having to enter your payment information, all you have to do is create an account on PayPal’s website.

Apple Pay

You can use the payment methods listed below in order to pay your order. We take your confidence very seriously and can promise you your information is safe with us. We also take fraud very seriously, so payment and credit card holders are subject to approval and authorization from both us and the credit card issuer.

To further protect our customers when paying by credit card, you may be faced with 3D Secure safety measures when you go through our payment process. What security measures you will see depend on your bank, and you may be asked to fill in a password or have a security code sent to you via email or text message.

Card

Mandy Skin™ accepts cards from the following credit card companies:

  • Visa
  • Mastercard
  • American Express

PayPal

Pay your order smoothly and securely with PayPal without having to enter your payment information, all you have to do is create an account on PayPal’s website.

Apple Pay

If you have enabled payments with Apple Pay [wpml_nbsp] on your Apple device (iPhone, Apple Watch, iPad and Mac when using Safari with Mac OS Sierra), you can use this to pay for your Mandy skin™ order.  

Yes! Professional IPL treatments have been around for 25 years and no studies have indicated the onset of skin cancer or fertility problems. No serious side effects or damage from long-term IPL use have been reported.

Mandy Skin IPL has been developed in collaboration with leading dermatologists and has been tested on over 5,000 women. It complies with all safety regulations for IPL solutions for home use.

As with all skin products, it is important to use the product according to the user manual. Mandy Skin IPL will not damage your skin, but there may be short-term skin reactions such as a little redness which are completely harmless.

It is important to choose the intensity level based on your skin type when doing your treatment Start at the lower recommended level, and increase the strength gradually provided you do not experience any redness or discomfort.

As with all light-based treatments, IPL sends light wavelengths into the skin, which during hair-removal is directed to the pigment of the hair. The light in then absorbed by the pigment in the hair, the light then turns into heat which kills the cells that produce the hair, without any pain.

IPL stands for “intense pulsed light” and is a form of light therapy used for various dermatological purposes, such as hair removal. The technology is very well known, has been used for more than 20 years and is with our instructions completely safe to use.